Find out about what we can do
Inbound: Overflow/out of hours, Brochure Lines, Credit Card Order Lines, Helplines, Product Recall and Nearest Dealer.
Outbound: Outbound Telemarketing, Appointment Setting, Follow up Calling, Reactivating existing/dormant clients.
Other Services: E-mail response and Marketing, Speech Recognition, IVR, Fulfilment Services, Non Geo-Numbers, Data Base acquisition, Data Cleansing.
Print Brokering, Graphic Design and Corporate Identity, Offline Marketing, Advertisement Placement, Radio and Television Advertising, Event Management and Exhibition and Display Design.
Inbound:
Overflow/Out of Hours; A service that supplements your own Call Centre facilities, offering extended opening hours and an increased call capacity. Important messages can be forwarded by SMS, Email or phone call immediately if urgent or by pre-arranged data transfers.
Brochure Lines; A response service for brochures, info packs or feedback forms. This service can be supplemented by live agents and a web based platform.
Credit Card and Debit Payments; Live agents taking telephone orders for direct sales ranging from one product one price to upselling multi product ranges.
Helplines and Customer Support; Our agents aided by comprehensive product training and access to databases will answer queries, deal with complaints and provide help for a customer service environment.
Product Recall and Crisis Management; A service that can be set up within any given 24 hour period offering live support to your customers during an emergency or for a product recall. This can associated with national and regional press advertising.
Nearest Dealer or Branch;Callers are given information and directed to their nearest branch or dealer. Calls can be handled live or by IVR.
Outbound:
Outbound and Telemarketing; Our speciality is running outbound campaigns such as telemarketing, telesales and lead generation. All scripts for this are written with close collaboration with the client to enable maximum impact.
Appointment Setting; Our outbound team can canvass and secure appointments for your sales team.
Follow up Calling; Following direct advertising or marketing campaigns, every lead can be contacted with the intention of securing them as a customer for you.
Reactivating existing or dormant clients; Campaigns using telephone, letter and emails can be used to reactivate existing or dormant clients on your database.
Other Services
Email Response; Emails from your customers generated from literature or advertising campaigns are answered promptly on your behalf.
Speech Recognition; Using the latest technology our systems capture caller details, which then are automatically converted to data ready for processing and fulfilment.
Integrated Voice Recognition (IVR); Mainly used as an automated back up to capture caller details. This service can be utilised for competition and information lines.
Fulfilment Services; A range of services including personalised mailings and handling of high volume mail outs.
Non Geographic Numbers; A range of 0800 freephone, 0845 local rate and 0870 national rate numbers are available. Full reporting is also available offering live statistics and important marketing data.
